Digital queues in community centers

Building design
green-meadow-and-town-meeting-on-snow-covered-mountains-cw1Vzm-m9jU

Idyllic interplay of green fields, city and snow-covered Alps in Switzerland - photographed by Daniele Mason.

Waiting in the community center? It no longer has to be like the nerve-wracking drawing of numbers or the dreary sitting on plastic chairs. Digital queues have long been more than just a nice feature – they are a key instrument for service quality, efficiency and proximity to citizens in municipal administration. How far along are cities in German-speaking countries, what works – and what doesn’t? Welcome to the age of real-time administration.

  • Digital queues are revolutionizing procedures in citizens’ centers and making administrative processes more transparent, efficient and easier to plan.
  • The technology ranges from intelligent ticketing systems and real-time status displays to app-based appointment booking and AI-supported forecasting.
  • Cities such as Munich, Vienna and Zurich are already successfully using comprehensive solutions – with measurable added value for employees and visitors.
  • Professional planning and implementation are crucial: data protection, interfaces to specialist procedures and barrier-free user guidance are mandatory.
  • Digital queues are changing the role of the administration – from a counter operation to a proactive service provider with a digital face.
  • Participation and user centricity are promoted by digital solutions, but also pose new challenges and risks.
  • Success factors: integration into existing IT landscapes, clear governance structures and acceptance by all those involved.
  • There are many challenges: technological hurdles, legal framework conditions and the digital divide in the population.
  • Digital queues are not an end in themselves, but the foundation for a resilient, crisis-proof and citizen-oriented administration of tomorrow.

From ticket machines to intelligent queuing systems: status quo and potential

Who doesn’t remember the classic image of German community centers: a full waiting area, people with paper tickets, a beeping call monitor, annoyed faces. Until a few years ago, this was the norm – and for many local authorities, an expression of a persistent administrative pattern. However, digitalization is ushering in a new generation of queuing systems that not only speed up processes, but also redefine the entire understanding of service. Digital queues are based on intelligent algorithms, networked end devices and real-time data. They make waiting staff not only visible, but also plannable. This sounds technical, but in practice it is highly human: if you know how long you have to wait, you can make your visit to the community center more relaxed, plan appointments better or even leave the building only when the call is imminent.

The range of solutions is impressive. They range from simple online appointment booking and QR code-based admission systems to complex, AI-supported forecasting models that analyze visitor flows in real time and allocate resources dynamically. Cities such as Vienna and Zurich rely on cloud-based platforms that not only manage queues but also link them to the administration’s specialist processes. The goal: a consistent, seamless user experience that minimizes waiting times and avoids frustration. For planners and administrative experts, this means that the boundary between physical space and digital service becomes blurred – the citizen center becomes a hybrid experience space.

The advantages are manifold. For citizens, it means more transparency, better planning and often simply less stress. For the administration, it creates new opportunities to deploy staff optimally, identify bottlenecks at an early stage and further develop services in a targeted manner. At the same time, expectations are rising: Digital queues are seen as a matter of course, not a luxury. Those who do not offer them risk poor ratings and the image of an outdated authority. Technological development is advancing rapidly. Modern systems offer features such as push notifications, digital queries or even integration into citizen apps that bundle other services. This makes the topic highly relevant for strategic urban development and the future of municipal services of general interest.

But despite all the enthusiasm, we must not forget that Digital queues are not a sure-fire success. They require careful planning, clear governance and a consistent focus on the needs of users. Anyone who simply digitizes analogue processes without fundamentally questioning them is wasting potential. The best systems are created where the administration sees itself as a learning organization – open to feedback, ready to adapt and with a clear view of the added value for everyone involved.

The big question remains: How can digital queues be integrated into existing administrative structures without creating new barriers? The answer lies in the intelligent combination of technology, processes and people. Only when all three dimensions work together will the proverbial quantum leap be achieved – and the citizen center of the future will become a reality, not just a vision.

Architecture of digital queues: Between technology, data protection and user centricity

Behind the seemingly simple principle of the digital queue lies an astonishingly complex system architecture. At the heart of it is the linking of various IT components: from front-end solutions for citizens to middleware interfaces to specialist procedures and back-end systems that handle data management, analysis and control. For city planners and IT managers, the challenge is clear: only a holistic approach can ensure that digital queues do not become a stand-alone disaster, but offer real added value for the entire administration. From a technical perspective, systems must be modular, scalable and open for future extensions – keyword: API-first strategy and interoperability.

Data protection is a key issue here. Especially in Germany – where trust in the administration is a valuable asset and the protection of personal data is particularly important – digital queues must strictly comply with the requirements of the General Data Protection Regulation (GDPR). This applies not only to the storage and processing of personal data, but also to transparency regarding its use. What data is collected, how long it is stored, who has access – all of this must be clearly understandable for users. Many cities therefore rely on data-saving architectures, pseudonymized user profiles and explicit consent when booking appointments. The trick is to reconcile data protection and user-friendliness without sacrificing the service concept.

User guidance is another critical success factor. Digital queues must be accessible and understandable for everyone – regardless of age, technical affinity or language skills. Successful solutions are characterized by barrier-free interfaces, simple navigation and clear, understandable language. Complexity is hidden in the back end, while simplicity dominates in the front end. For people without a smartphone or internet connection, analog alternatives must continue to be available – such as on-site service terminals or telephone booking options. In this way, digital inclusion becomes an integral part of urban development.

One secret to the success of many flagship projects is the integration of digital queues into existing citizen portals or smart city platforms. Instead of an isolated solution, this creates an ecosystem in which various services are bundled and linked together. This creates synergies, avoids media disruptions and makes citizen centers not only more efficient, but also more attractive. For the administration, this offers the opportunity to standardize processes, optimize interfaces and create the data basis for further innovations – for example in the field of artificial intelligence or predictive analytics.

However, a sense of proportion is also required here. The introduction of digital queues is not a sprint, but a marathon. It is important to carefully evaluate pilot projects, obtain feedback and continuously develop the systems. Mistakes are allowed to happen – the key is to learn from them. Involving users at an early stage and using iterative methods such as design thinking or user experience labs significantly increases acceptance and the chances of success. In the end, it’s not the technology that counts, but the interplay of service architecture, user-centricity and strategic vision.

Best practice and lessons learned: what works – and what remains challenging?

A look at practice shows: The digitalization of the queue is no longer a dream of the future. Munich, for example, has equipped its citizens’ center with a modular, cloud-based queuing system that combines appointment bookings, spontaneous visits and even video consultations in one platform. The result: significantly reduced waiting times, satisfied visitors and higher staff utilization. In Vienna, the system has been taken one step further – there is a real-time connection to the city’s traffic and parking guidance system, so that citizens not only know when they are called, but also the quickest way to get to their appointment. Zurich is experimenting with AI-based forecasts that recognize peak times and distribute personnel resources according to demand. The success factors are similar everywhere: open interfaces, clear governance, consistent user centricity and a willingness to radically rethink processes.

But not everything runs smoothly. The challenges are manifold. In terms of technology, many local authorities are faced with the task of marrying old IT infrastructures with modern cloud solutions without jeopardizing security and data protection. Interoperability is a perennial issue because different specialist procedures, booking systems and communication channels have to harmonize with each other. There are legal uncertainties, such as the question of how long personal maintenance data may be stored or how digital identities should be managed. There is also the need to avoid widening the digital divide: Those who do not have access to digital devices must not become second-class citizens.

Another issue is acceptance. Not only citizens, but also administrative staff need to be convinced of the benefits of digital queues. This is best achieved through training, participatory workshops and transparent communication. Turning employees into co-creators instead of presenting them with a fait accompli increases their willingness to change – and prevents new technologies from being perceived as a threat. Successful cities also rely on continuous dialog with citizens, for example through feedback forms, citizen consultation hours or digital participation platforms.

The lessons learned are clear: digitalization is not an end in itself, but must always contribute to concrete added value for everyone involved. Queue systems that are technically brilliant, but far removed from everyday life, usually fail the practical test. Conversely, pragmatic, well-integrated solutions can have a major impact even with manageable resources. The important thing is that the focus is on people – not technology.

Overall, it is clear that digital queues are a prime example of the opportunities and challenges of digital transformation in municipal administration. They are a lever for greater efficiency, transparency and service quality – but also a litmus test for the transformation from a traditional office to a modern service provider. The future belongs to cities that show the courage to innovate, see mistakes as learning opportunities and consistently focus on user centricity.

Digital queues as a building block for resilient and citizen-oriented cities

The importance of digital queues extends far beyond the optimization of individual processes. They are a key building block for the resilient, adaptive and citizen-centric city of tomorrow. In times when pandemics, climate change and social crises are increasing the demands on administration, flexible, data-based systems are becoming an indispensable tool. Digital queues make it possible to control visitor flows in real time, minimize the risk of infection and ensure an orderly process even in exceptional situations. They provide the basis for a responsive, adaptive management system that not only reacts to crises, but also acts proactively.

At the same time, digital queues are changing the way the administration sees itself. The citizen center is becoming a service hub in which analog and digital services are seamlessly intertwined. Citizens become customers at eye level whose needs are taken seriously – not just at the counter, but on all channels. This opens up new perspectives for urban planning and the design of public spaces: The spatial organization of waiting areas, the integration of digital touchpoints and the connection to urban information systems are becoming central design tasks. The city is becoming a platform on which digital and physical infrastructures merge.

In addition to the functional aspects, digital queues also open up opportunities for greater participation and transparency. They can actively involve citizens in the design of administrative processes, for example through feedback mechanisms or personalized information services. At the same time, they create new opportunities for the evaluation and use of data – always in compliance with data protection regulations, of course. In this way, cities can not only improve their own processes, but also gain valuable insights for urban development, traffic planning or social management.

However, the risks should not be underestimated. The commercialization of waiting systems, algorithmic distortions or an excessive focus on technocratic solutions can lead to social aspects being overlooked. Smart governance is therefore needed that combines technical innovation with social responsibility. The introduction of digital queues is always a question of attitude: is it only about efficiency – or also about fairness, participation and quality of life?

The bottom line is that digital queues are not an end in themselves, but a tool for shaping vibrant, fair and sustainable cities. They are a symbol and driver for the transformation from a reactive authority to a proactive service provider. Those who shape this change courageously and intelligently not only create better civic centers, but also lay the foundations for a liveable urban society in the 21st century.

Conclusion: Digital queues – more than just a tool, but a key to the city of tomorrow

Digital queues in civic centers are more than just a technical gimmick or a nice extra for the digitally savvy urban population. They are the visible sign of a comprehensive change in municipal administration – and a touchstone for the innovative capacity of cities and municipalities in German-speaking countries. Those who consistently plan, implement and further develop digital queues not only create more efficient processes, but also more transparency, better participation and a new quality of contact between administration and citizens. The challenges are real: data protection, the digital divide, IT integration and acceptance are not a foregone conclusion. But the opportunities outweigh them. The future of the city is digital – and the Citizens’ Center is becoming a prototype for an administration that not only reacts, but also shapes. Those who invest now will be rewarded: with satisfied citizens, motivated employees and a city that is fit for the challenges of tomorrow. With this in mind: the digital queue is here to stay – and that’s a good thing.

POTREBBE INTERESSARTI ANCHE

Mobility data for adaptive road design

Building design
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Central city street in St. Gallen with parked cars, photographed by Albatros Aslan

Imagine streets that react spontaneously to traffic flows, green spaces that grow where they are needed most and cycle paths that are created because mobility data demands them. Adaptive street design with mobility data is not a dream of the future, but the big stage for cities that not only move with the times, but determine them themselves. If you want to know how data can be turned into dynamic spaces, read on – and learn why the mobility data revolution has long since arrived on the asphalt.

  • Definition and relevance of mobility data for adaptive road design
  • Technological basics: sensors, data sources and interfaces
  • Adaptive street design: practical examples from German-speaking cities
  • Data-supported planning processes and their challenges
  • Governance, data protection and the question of data sovereignty
  • Opportunities and risks: From better traffic flows to algorithmic bias
  • Influence on sustainable urban development, climate resilience and social participation
  • Outlook: How mobility data is changing the planning culture and job profile

Mobility data: The backbone of adaptive streetscape design

Anyone talking about streetscape design today can no longer ignore mobility data. This data is far more than just columns of figures from traffic counts; it is the pulse of the city, a highly dynamic image of urban mobility that goes far beyond traditional traffic planning. Mobility data encompasses all movement flows of people and vehicles, whether on foot, by bike, car, public transport or modern sharing services. It is generated from a variety of sources: Traffic light controls, WLAN tracking, GPS from cell phones, camera sensors, induction loops, floating car data from vehicle fleets as well as from apps that record traffic and movement profiles anonymously. The trick is to link and interpret these data sources in order to obtain as complete, up-to-date and reliable a picture as possible of the reality of mobility.

The term adaptive road design describes the ability to adapt road spaces to changing requirements in a flexible and demand-oriented manner. This ranges from the temporary reallocation of lanes and dynamic traffic routing to pop-up cycle paths and flexible pedestrian zones. The basis for this is comprehensive, precise mobility data, preferably available in real time. It shows where bottlenecks occur, which routes are particularly busy or when certain means of transport are preferred. Only with this database is a truly adaptive, i.e. responsive, design even conceivable.

However, the use of such mobility data places high demands on the technical infrastructure and the skills of planners. It is not enough to simply collect data; it must be analyzed, interpreted and translated into concrete options for action. This requires modern geoinformation systems, powerful data platforms and interfaces that link different data sources with one another. Artificial intelligence and machine learning come into play to recognize patterns and create forecasts. Adaptive street design is thus becoming a discipline that combines technical expertise, planning creativity and a deep understanding of urban dynamics.

In many German, Austrian and Swiss cities, mobility data is already part of planning practice. Intelligent traffic guidance systems, dynamic traffic lights and real-time information for local public transport are visible results. But adaptive streetscape design goes further: it asks how the streetscape itself can be changed to respond to new mobility patterns. The goal is a city in which space follows demand – not the other way around.

Overall, mobility data is the backbone of a city that sees itself as a learning, flexible and participatory system. It enables planning to no longer be understood as a rigid corset, but as an open, continuous process. The street space becomes a stage on which data and users jointly determine the choreography.

Technology, sensors and data interfaces: The invisible infrastructure

Behind every adaptive road design is a complex network of sensors, data management and digital infrastructure. The collection of mobility data begins with classic induction loops in the roadway that count vehicles and extends to state-of-the-art camera systems with automatic object recognition. Floating car data, i.e. movement data from vehicle fleets that allow conclusions to be drawn about traffic density and congestion trends in real time, is also becoming increasingly relevant. Mobile devices that provide anonymized position data via GPS complete the picture and make it possible to systematically record pedestrian and bicycle traffic for the first time. Particularly exciting is the use of WLAN and Bluetooth tracking, which makes movement patterns in public spaces visible without storing personal data.

All these sensors and data sources provide raw data that must first be collected and processed. This is where so-called urban data platforms come into play, which act as data hubs. They aggregate, filter and harmonize information from a wide variety of sources and make it available for planning, administration and the public. The interoperability of these platforms is crucial, as mobility data only unfolds its full value when it can be interpreted in the context of other urban data – such as weather, construction sites, events or energy consumption. Open interfaces (APIs) and standardized data formats are therefore essential to enable collaboration between different stakeholders, systems and administrative levels.

Another key element is the real-time capability of the data. Adaptive road design depends on being able to react quickly and flexibly to changes. This requires that data is not only collected, but also processed and visualized in fractions of a second. Modern dashboards, coupled with AI-based evaluation tools, enable planners to see at a glance where action is needed. Automatic alarm systems indicate sudden changes, for example if an accident shifts the flow of traffic or a major event leads to congestion on public transport.

The integration of machine learning opens up new dimensions: Systems learn from past patterns, recognize seasonal fluctuations, recurring bottlenecks or mobility behaviour when the weather changes. Forecasting models simulate how certain measures – such as new cycle lanes, temporary play streets or detour – will affect the overall structure. In this way, planning decisions can be made based on data, scenarios can be run through and measures can be tested in a targeted manner.

All these technological possibilities stand and fall with the acceptance and trust of the population. Data protection and data security are therefore not peripheral issues, but an elementary component of the infrastructure. Only if citizens can be sure that their movement data will be used anonymously and responsibly will the necessary basis for legitimizing adaptive, data-based urban design be created.

Adaptive street design in practice: between pop-up cycle paths and real-time traffic

Numerous projects in German-speaking cities show how mobility data can make adaptive streetscapes a reality. The potential became particularly visible during the coronavirus pandemic, when pop-up cycle paths were created in many places. In Berlin, temporary cycle lanes were set up on the basis of current traffic data to provide short-term space for the increase in bicycle traffic. Sensors and counting stations provided the basis for recording demand and capacity utilization and adapting the measures in a targeted manner. The evaluation of the data enabled continuous optimization: where usage remained particularly high, temporary solutions were converted into permanent infrastructure.

Vienna also relies on mobility data to make street spaces more flexible. The “Digital Twin Vienna” project combines real-time traffic data with information on pedestrian flows, public transport utilization and weather conditions. This allows traffic lights to be adjusted dynamically, temporary meeting zones to be created and bottlenecks to be identified at an early stage. In Zurich, on the other hand, floating car data and anonymized movement profiles are used to identify bottlenecks and temporarily rededicate road space – for events, construction site management or to relieve heavily frequented junctions, for example.

Another example is Hamburg, where the Urban Data Platform integrates traffic flows, roadworks information and environmental data. Adaptive traffic management, flexible loading zones for delivery traffic and dynamic parking space management are directly linked to the evaluation of current mobility data. The effects are immediately noticeable: less congestion, faster response times in the event of incidents and more efficient use of limited road space.

However, adaptive road design is not limited to motorized traffic. The focus is increasingly on pedestrians and cyclists. In Basel, for example, data from counting points and movement analyses are used to create temporary pedestrian zones and safe routes to school – adapted to the time of day, weather and number of events. This creates a public space that is not only efficient, but also people-friendly.

These examples show: Adaptive street design is not a technocratic experiment, but a lived practice. It makes public spaces more flexible, safer and more sustainable – and opens up new possibilities for responding to social and climatic challenges. However, data quality, transparency and participation must always be taken into account.

Governance, data protection and participation: The invisible levers

As impressive as the technological possibilities are, the question of governance is crucial. Who controls, who decides and who monitors the use of mobility data? Adaptive road design requires clear responsibilities and a framework that combines data sovereignty, data protection and participation. In Germany, Austria and Switzerland, it is usually the municipalities that retain sovereignty over urban data platforms – often in cooperation with external service providers who provide technical solutions and analysis tools.

Data protection is more than just a bureaucratic obstacle. It is the guarantor of acceptance and trust. Movement data is sensitive, even if it is anonymized. This is why many cities rely on privacy by design: even during the development of the systems, it is ensured that no conclusions can be drawn about individuals. Data is aggregated, pseudonymized and provided with clear deletion deadlines. Regular audits, open documentation and independent control bodies ensure additional transparency.

Transparency is also the key word when it comes to participation. Adaptive street design thrives on the involvement not only of experts but also of the public. Open data portals, interactive visualizations and participatory planning processes make it possible to make measures comprehensible and verifiable. In this way, citizens do not become the object of data-based control, but actors in a joint learning process. Digital participation formats, from online surveys to interactive maps, create new channels for participation and feedback.

But governance does not end with administration. Cooperation between different disciplines – urban planning, traffic planning, IT, law and society – is also key. Adaptive street design is a cross-cutting issue that breaks down silos and requires new forms of cooperation. Interdisciplinary teams, agile working methods and an open error culture are just as important as technical standards and legal clarity.

Ultimately, the question remains: how can adaptive street design be prevented from becoming a playing field for commercial interests? The trend towards the commercialization of urban data models cannot be overlooked. It is therefore essential that municipalities expand their data competence, retain control over critical infrastructure and define clear rules for access to and use of mobility data. Only in this way will the adaptive, data-based city remain a common good – and not a black box of private providers.

Opportunities, risks and the paradigm shift in urban planning

The use of mobility data for adaptive street design opens up enormous opportunities – but also new risks. On the plus side, there are more efficient traffic flows, less congestion, better air quality and more space for active mobility. Cities become more resilient, more flexible and can react more quickly to crises or new trends. The integration of mobility data into planning enables unprecedented precision and dynamism that makes traditional planning tools look old-fashioned. The ability to run through various scenarios, test measures and observe their effects in real time is particularly impressive.

But as the power of data grows, so does the responsibility. Algorithmic distortions, unfair distribution of resources or the disadvantaging of certain groups are real dangers if data is interpreted in an unreflected or one-sided way. Adaptive systems run the risk of reinforcing existing inequalities if they are not consciously counteracted. It is therefore essential that planners, administrators and the public work together to define guidelines that safeguard values such as justice, transparency and sustainability.

Another risk lies in the technocratization of planning. If decisions are only made on the basis of data, there is a danger that local characteristics, social needs or design quality will fade into the background. This is why the role of professional planners remains indispensable: they are the ones who interpret data, place it in a spatial context and harmonize it with other goals – such as climate protection, quality of stay or social participation.

What does all this mean for the profession of urban planning and landscape architecture? It is becoming more digital, more dynamic and more interdisciplinary. Data literacy is becoming a key qualification, and the ability to deal with uncertainties and contradictions is becoming a central challenge. Adaptive street design requires planners who not only use technology, but also critically reflect on and design it.

The end result is a paradigm shift: planning is no longer static, but a process. The street space is not a finished product, but a living organism that is constantly changing. Mobility data makes this dynamic visible and controllable – but it is not an end in itself. It remains the task of planners to turn data into living spaces that function, inspire and connect.

Conclusion: Data-driven urban design – from a technical tool to a new planning culture

The use of mobility data for adaptive street design is far more than just a technical trend. It marks the dawn of a new planning culture in which data, technology and human intuition work hand in hand. Cities that use mobility data intelligently will become more flexible, more sustainable and more liveable. They can control traffic flows, make better use of space, respond to crises and recognize the needs of their residents in real time. But the path is challenging: it requires high-tech and attitude, data protection and dialog, new competencies and clear rules.

Adaptive street design is not a sure-fire success, but a social and planning experiment that requires courage, creativity and a sense of responsibility. It offers enormous opportunities for sustainable urban development, climate resilience and social participation – but also harbours the risk of technocratization and commercialization. It is crucial that mobility data is understood and used as a common good, that transparency and participation are prioritized and that planning remains human even in the digital age.

Planners who now see mobility data as a tool and inspiration are not only designing streetscapes, but also reinventing urban planning. And that’s a good thing – because the city of tomorrow will not only be built, it will be measured, interpreted, adapted and brought to life together. Welcome to data-driven, adaptive urban design – where public space is constantly being created anew.

Gray colossus

Building design

Worth more than a glance: the ceiling painting

Having barely arrived in Rotterdam, Baumeister Academy winner Maxi Graber shares a photo of the Cornucopia painting in the Markthal on the Academy Instagram account. In 2014, Maxi’s internship office MVRDV built the first market hall in the Netherlands. Reason enough for us to take another look at the gray colossus.

Having barely arrived in Rotterdam, Baumeister Academy winner Maxi Graber shares a photo of the Cornucopia painting in the Markthal on the Academy Instagram account. The post literally goes through the roof. In 2014, Maxi’s internship office MVRDV built the first Markthal in the Netherlands and covered it with a large arch and 200 apartments. Reason enough for us to take another look at the gray colossus. Our editor Sabine Schneider traveled to Rotterdam in 2015 and reported on her visit in the Baumeister March issue. Here is an excerpt from her report.

It won’t be easy. I start my journey to Rotterdam with tense anticipation. I know the market hall in Rotterdam well from publications, and my opinion is clear: it’s a monstrous construction that obviously wants to make itself smaller than it is on the outside with its cladding of camouflage gray granite slabs, but screams all the louder on the inside with a kitschy sky of giant fruits. In cross-section, the building forms a half-baked horseshoe, a tunnel that leads nowhere, an oversized fairground stall with apartments on the hump. A new typology, as the architects are promoting the project? Save us from that.

In fact, my criticism of the façade and form is now far less important when I am on site: the ribbon-like square of the Binnenrotte in the center, under which the tracks run and which therefore cannot be built on, appears cheerless, empty, draughty and not well defined on five out of seven days when there is no weekly market. The large, gray market hall has the same problem as the surrounding buildings: it is an island between islands – it lacks urban density. It does not appear permeable, but stands slightly elevated a few steps above the square, its reflective panes closing off the huge gate, sealing it off. It can only be entered through three narrow revolving doors that you have to squeeze through.

MVRDV have set up simple steel scaffolding as market stalls in Hall 96 on an area roughly the size of a soccer pitch. It’s fun to look, try, stroll and buy here. There is everything from currywurst to exclusive steak, from Dutch cheese to Turkish sweets. A good idea is to set up a terrace on the roof of the stalls, creating a “tasting room” on the roof. Something like this is often missing in traditional markets, because you work up an appetite while strolling around. However, it also brings the market closer to one of the usual “food courts” in shopping malls.

Restaurants, cafés, a cookery school, a household goods store and a wine shop have moved into the first two floors of the long sides of the tunnel. The interior façades of the 102 rental apartments and 126 condominiums, all of which have windows overlooking the market and a terrace to the outside, curve above. The higher you climb in the building, the more oblique the view of the market becomes, until at the very top of the 24 penthouses on the eleventh and last floor you can look straight down vertically.

Concept and compromises

But how did this design come about? Rotterdam is planning to renovate the former old town district and held an investor competition in 2004. The developer Provast submitted the design by MVRDV and won first prize, as the architects were able to combine the two specified residential slabs with a market. Priority was given to housing; there was no budget for a market hall. This resulted in the horseshoe shape, as the upper apartments, which close the arch, were too deep for good lighting – so the shape was slanted at the top. Towards the first floor, the storeys widen again in order to enlarge the retail space as required by the developer. In this way, the constraints did not shape the architectural idea, but deformed it like chewing gum.

You can find the full report here!

And you can find out more about Baumeister Academy there!

The Baumeister Academy is supported by GRAPHISOFT, BAU 2019 and Schöck Bauteile GmbH.